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Europ-Arm website support

1 - How to create a pro account on the Europ-Arm website ?


a. Perform your administrative registration with the sales department


Before creating your professional account on the Europ-Arm website, you must have completed your administrative registration. No pro access to the Europ-Arm site will be issued if you have not sent the necessary documents (Kbis, rib, sales authorization ...).


b. Make your registration directly on the Europ-Arm website


b1. Click on the "Register" button at the top right of the website

b2. Fill in all the information fields on the form that appears on your screen

Be careful to fill in an email address and a valid pro account number, because without these elements, your account can not be validated by the administrator.

b3. Check that the box "Subscribe to the newsletter" is checked if you want to receive our newsletters (News, arrivals, promotions ...).

b4. Check the box to accept our terms and conditions.

b5. Your registration has been taken into account. An email with your username and password has just been sent to you.

b6. You can not access your pro space yet on the Europ-Arm website. An administrator must still validate your account. If, however, your account is not validated 24 to 48 hours after your registration, please contact directly the company Europ-Arm to have it validated.

b7. Once your account is validated, a confirmation e-mail is sent to you.

B8. Enter your username and password in the login bar at the top left of the site. (Your username and password are available in your e-mail box).

b9. Access your pro account. You now have the opportunity to view your order history, change your credentials and place your first order on the site.


See the video tutorial to create your pro account


2 - Forgot your password ?

You have forgotten or lost your password to access your professional area and order on the Europ-Arm website. Europ-Arm does not keep your password in memory according to the current IT rules.

To be able to access your account again, just ask for a new password by clicking on "Forgot your password?" present under the connection bar.

Enter your login email and click "Send".

A new password has just been sent to you by e-mail. Go to your inbox and get your new password.

Be careful, remember to change your password during your next connection to not forget it.